Terms of Service

1. The agreement

These Terms of Service ("Terms") are a binding contract between Pomanager ("Pomanager", "we", "us") and the person or organisation that opens an account ("you", "Customer"). They govern your access to and use of pomanager.net, the Pomanager web and mobile applications, APIs, and any related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.

Our Privacy Policy and Cookie Policy are incorporated into these Terms by reference. Where you are subject to data protection law that requires it, our Data Processing Addendum also applies and, on the subject of personal data we process on your behalf, it prevails over these Terms.

2. Eligibility and accounts

The Service is a business tool. It is not offered to consumers or to anyone under 18 years of age. By registering you confirm you are at least 18 and are using the Service for business purposes.

2.1 Account security

• You are responsible for all activity under your account and for keeping credentials confidential.
• You must give accurate registration information and keep it current.
• Tell us at security@pomanager.net promptly if you suspect unauthorised access.
• Do not share a single named login between multiple people. Create a user for each person who needs access.

2.2 Users you invite

You may invite employees, colleagues, or agents as users on your company workspace. You are responsible for their acts and omissions on the Service as if they were your own, for setting their access permissions correctly, and for having a lawful basis to add them and to process their information through the Service.

3. What the service is

Pomanager is a business operations platform. Depending on your plan and configuration it can include purchase orders, requests for quotation and quotations, sales invoices, delivery receipts, inventory and warehouses, point of sale, production and bills of materials, payroll and employee records, a marketplace, chat, and AI-assisted features.

We may add, change, or remove features. If we make a change that materially reduces core functionality you rely on during a paid term, we will give you reasonable notice and, if you object, you may terminate and receive a pro-rata refund for the unused portion of the prepaid term as your sole remedy.

The Service is not professional advice. Pomanager is not an accounting, tax, legal, payroll, or compliance service. Outputs including invoices, payroll computations, tax figures, and statutory reports are tools to assist you. You remain solely responsible for the accuracy of your records and for complying with the accounting, tax, employment, invoicing, and record-keeping laws that apply to you in your jurisdiction. Have a qualified professional review anything that matters.

4. Plans, billing and taxes

4.1 Plans

We offer a free tier and paid subscription tiers, billed monthly or annually. Current features, limits, and prices are shown on our pricing page at the time you subscribe. Subscriptions are per user; a subscription covers the companies owned by that user, subject to any plan limits.

4.2 Renewal

Subscriptions renew automatically for successive periods equal to the one you chose, at the then-current price, unless cancelled before the end of the current period. You can cancel at any time from your account; cancellation takes effect at the end of the paid period and you keep access until then.

4.3 Who you pay

We use third-party payment providers. For most international transactions, Paddle acts as the merchant of record and sells the subscription to you, which means Paddle is the seller on your invoice, handles payment processing and applicable sales tax or VAT, and its own buyer terms apply to the transaction. We may also use PayPal or, for transactions in the Philippines, PayMongo. We do not receive or store your full card number.

4.4 Taxes

Prices are exclusive of taxes unless stated otherwise. Where the merchant of record is required to collect VAT, GST, sales tax, or similar, that amount is added at checkout. You are responsible for any withholding taxes or other levies imposed on you, and payments to us must be made without deduction unless required by law.

4.5 Currency, failures and price changes

• Charges are made in the currency shown at checkout. Your bank may add conversion or cross-border fees; those are yours to bear.
• If a payment fails, we may retry, and we may suspend paid features until payment succeeds.
• We may change prices. Changes apply from your next renewal and we will give at least 30 days' notice by email or in-app. Continuing after the change takes effect means you accept the new price.

5. Free tier, trials and refunds

The free tier is offered as-is, may be limited in features and volume (for example a monthly cap on purchase orders), and may be changed or discontinued at any time. Trials of paid features run for the stated period and convert or expire as described at signup.

Except where a refund is required by mandatory law in your country, or is granted under section 3 above, fees are non-refundable and there are no refunds or credits for partial periods, unused capacity, or periods during which you did not use the Service. Where Paddle is the merchant of record, refund requests are handled under Paddle's buyer terms; contact us and we will assist.

6. The B2B network

A defining feature of Pomanager is that connected businesses trade directly: when you send a purchase order, quotation, sales invoice, or delivery receipt to another Pomanager company you are connected with, that document flows into their workspace without re-encoding.

• A connection is formed when you accept it or when you transact with the other company. You are responsible for confirming you are connected to the right counterparty before sending anything.
• Once a document has been transmitted, we cannot claw the counterparty's copy back. Deleting it in your workspace does not delete theirs.
• Each company is an independent controller of the data in its own workspace. We are not a party to your trading relationships, do not guarantee any counterparty's identity, solvency, conduct, or the quality of goods and services traded, and we are not responsible for disputes between you and a counterparty.
• Do not transmit personal data, confidential information, or regulated data through the network unless you have a lawful basis and the right to disclose it to that counterparty.

The same principles apply to the marketplace: listings, prices, and orders you publish are visible to the buyers and audiences you make them visible to, and any resulting contract of sale is between you and the buyer.

7. Your data and who owns it

7.1 Ownership

You own the data you and your users submit to the Service — records, documents, catalogues, files, images, and messages ("Customer Data"). We claim no ownership of it.

7.2 The licence you give us

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely to provide, secure, support, and improve the Service for you, to enable the B2B network features you use, and as otherwise permitted in these Terms or required by law. This licence ends when the data is deleted, except for backups pending deletion in the ordinary cycle.

7.3 Your responsibility for it

You represent that you have all rights and, where applicable, consents or another lawful basis, needed to submit Customer Data to the Service and to have it processed as described here and in the Privacy Policy. Where you upload information about employees, customers, suppliers, or other individuals, you act as the controller of that information and we act as your processor.

7.4 Export and deletion

You can export your data through the Service's export functions while your account is active. After termination we retain Customer Data for 30 days so you can retrieve it, then delete it in accordance with our retention schedule. Export your data before you close your account.

7.5 Backups

We take routine backups but backup is not a guarantee against data loss. Keep your own copies of records you cannot afford to lose.

7.6 Aggregated data

We may generate aggregated and de-identified statistics from use of the Service — for example, feature adoption rates or performance metrics — and use them to operate and improve the Service and to publish general insights. Such data will never identify you, your users, or your counterparties, and will not contain Customer Data or personal data.

8. AI features

Parts of the Service use artificial intelligence, including document and email parsing to draft purchase orders, voice order entry, image-based item counting, item matching, and assistive suggestions. These features rely on third-party AI providers, including Anthropic, OpenAI, and Google.

• Output is a draft. AI output can be wrong, incomplete, or nonsensical. Review and verify before acting on it, sending it to a counterparty, or relying on it in any record. You are responsible for the documents you approve and send.
• What is sent. To generate output, the relevant content you submit (for example, the text of an email, a document, an image, or a voice transcript) is sent to the AI provider for processing.
• Training. We use these providers under terms that do not permit your content to be used to train their general models. We do not sell Customer Data or license it for third-party model training.
• No warranty. AI features are provided without any warranty of accuracy. Do not submit content to an AI feature that you are not permitted to disclose to a third-party processor.
• Availability of AI features may depend on provider capacity and may be limited, throttled, or withdrawn.

9. Acceptable use

You must not, and must not permit anyone to:

• use the Service to break any applicable law, or to trade in goods or services you are prohibited from trading in;
• upload malware, or content that is unlawful, infringing, defamatory, harassing, obscene, or that you have no right to upload;
• send unsolicited bulk messages, spam, or deceptive commercial communications through the Service's messaging, chat, or email features;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent authentication, rate limits, plan limits, or access controls;
• access another company's workspace or data without authorisation, or attempt to enumerate records that are not yours;
• scrape, crawl, or systematically extract data from the Service or the marketplace by automated means outside a documented API;
• reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable under law that applies to you;
• resell, sublicense, or provide the Service as a service bureau to third parties without our written agreement;
• impersonate any person or misrepresent your affiliation with any business;
• use the Service to build a competing product, or to benchmark it for publication without our written consent;
• impose an unreasonable load on our infrastructure or interfere with other customers' use.

We may investigate suspected violations and take action, including removing content, restricting features, and suspending accounts.

10. Third-party services

The Service integrates with third parties for hosting, security, email delivery, payments, and AI processing, and may link to third-party websites, tools, or directory listings. Those services are governed by their own terms and privacy policies. We do not control them, do not endorse them merely by listing or linking them, and are not responsible for their acts, omissions, availability, or content. Any transaction you enter into with a third party is between you and that third party.

If you connect a third-party service to your account, you authorise us to exchange data with it as needed for the integration to work.

11. Availability and support

We aim for high availability but do not commit to a specific uptime level unless we have signed a separate written service level agreement with you. The Service may be unavailable during maintenance, during emergency fixes, or because of events outside our control, including failures at our hosting, network, security, payment, or AI providers.

Support is provided by email at support@pomanager.net and through in-app channels, during business hours, on a commercially reasonable efforts basis.

12. Intellectual property

We and our licensors own the Service and everything in it other than Customer Data: the software, interfaces, designs, documentation, trademarks, and the "Pomanager" name and logo. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.

If you send us feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free right to use and incorporate them without obligation or compensation to you.

13. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by confidentiality obligations, or where disclosure is legally compelled and, where lawful, notice is given first. This does not cover information that is public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party.

14. Term, suspension and termination

14.1 Term

These Terms apply from the moment you first use the Service until your account is closed.

14.2 By you

Cancel or close your account at any time from your account settings, or by writing to support@pomanager.net. Section 5 governs refunds.

14.3 By us

We may suspend or terminate your access, with notice where practicable, if:

• you materially breach these Terms and do not cure it within 14 days of notice;
• your use poses a security, legal, or operational risk to us, other customers, or third parties, in which case suspension may be immediate;
• fees remain unpaid after notice;
• you become insolvent or subject to insolvency proceedings; or
• we are required to do so by law, or we discontinue the Service, in which case we will give at least 60 days' notice and refund any prepaid, unused fees.

14.4 Effect

On termination your licence ends and access stops. Sections 7 (as to ownership and post-termination retention), 12, 13, 15, 16, 17, 20, and 21 survive.

15. Disclaimers

To the maximum extent permitted by law, the service and all content, output, and materials are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or trade usage.

We do not warrant that the service will be uninterrupted, secure, error-free, or free of harmful components, that defects will be corrected, that data will not be lost, or that any output — including ai output and computed figures — will be accurate, complete, or fit for your purpose.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, the exclusions apply only to the extent permitted, and you may have rights that these Terms cannot limit. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

16. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or for loss or corruption of data, however caused and on any theory of liability, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or the service, in any 12-month period, will not exceed the greater of (a) the amounts you actually paid us for the service in the 12 months immediately before the event giving rise to the claim, or (b) usd 100.

These limits apply in aggregate across all claims, apply to the fullest extent permitted where you use a free tier (in which case the cap is USD 100), and do not limit your obligation to pay fees due. Nothing here limits liability that cannot be limited under mandatory law in your jurisdiction.

17. Indemnity

You will defend, indemnify, and hold harmless Pomanager, its officers, employees, and contractors from any third-party claim, demand, proceeding, loss, liability, damage, fine, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) Customer Data, including any claim that it infringes rights or was submitted or transmitted unlawfully; (b) your use of the Service in breach of these Terms or applicable law; (c) your transactions or disputes with a connected company, marketplace counterparty, or any other third party; or (d) your obligations as an employer or as a data controller.

We will notify you of the claim, give you control of the defence (subject to our right to participate with our own counsel), and cooperate reasonably at your expense. You may not settle in a way that imposes an obligation or admission on us without our written consent.

18. Export controls and sanctions

You confirm that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive economic sanctions, and that you are not on any restricted-party list maintained by the United States, the European Union, the United Kingdom, the United Nations, or other applicable authorities. You will not use the Service in violation of any export control or sanctions law. We may suspend or terminate access to comply with these laws.

19. Changes to these terms

We may update these Terms. We will post the revised version here with a new "Last updated" date, and for material changes we will give at least 30 days' notice by email or in-app before they take effect. Changes required by law or addressing a security issue may take effect immediately. If you do not agree to a change, stop using the Service and close your account before it takes effect; continued use afterwards means you accept it.

20. Governing law and disputes

These Terms and any dispute arising out of them or the Service are governed by the laws of the Republic of the Philippines, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first try in good faith to resolve any dispute informally by writing to legal@pomanager.net and conferring for 30 days. If that fails, the courts of Makati City, Metro Manila, Philippines have exclusive jurisdiction, and both parties submit to that jurisdiction and waive objections based on venue or inconvenient forum.

Nothing in this section deprives you of the protection of mandatory provisions of the law of your country of residence, or of the right to bring proceedings in your local courts where that right cannot lawfully be waived. Either party may seek injunctive relief in any competent court to protect intellectual property or confidential information. Claims must be brought within one year of the date the claim arose, except where a longer period is required by law.

21. General

• Entire agreement. These Terms, the Privacy Policy, the Cookie Policy, any applicable Data Processing Addendum, and any order form or written agreement signed by both parties are the whole agreement between us, and supersede prior discussions. Where a signed written agreement conflicts with these Terms, the signed agreement prevails.
• No purchase order terms. Any terms on your own purchase order or vendor portal are void and of no effect between us.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force.
• No waiver. A failure to enforce a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labour action, epidemics, power or telecommunications failures, government action, and failures of upstream providers.
• Independent parties. Nothing creates a partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries. These Terms do not give rights to anyone who is not a party, except as expressly stated.
• Notices. We may give notice by email to your account address or by posting in the Service. Notices to us go to legal@pomanager.net.
• Language. These Terms are drafted in English. Any translation is provided for convenience; the English version governs.

22. Contact us

Pomanager
Metro Manila, Philippines

• General and support: support@pomanager.net
• Legal notices: legal@pomanager.net
• Privacy: privacy@pomanager.net
• Security: security@pomanager.net